Boost Customer Insights with These Top Shopify Survey Apps

Understanding your customers is crucial for e-commerce success. Survey apps can help you gather valuable feedback and make data-driven decisions. In this post, we'll explore two powerful survey solutions: Asklayer Survey & NPS for pros and Fairing Post Purchase Surveys. Let's dive into their features and benefits!

Asklayer Survey & NPS for pros

‍Asklayer provides a professional-grade survey solution that helps you capture customer feedback at crucial touchpoints.

Key features include:

• Smart Targeting: Deploy surveys based on specific customer behaviors, page visits, or purchase history, ensuring you get feedback when it matters most.
• NPS Automation: Set up automated Net Promoter Score surveys to consistently track customer satisfaction and loyalty trends.
• Custom Survey Design: Create branded surveys that match your store's look and feel, maintaining a professional appearance.

Fairing Post Purchase Surveys

‍Fairing specializes in post-purchase feedback collection, helping you understand what drives customer decisions.

Highlights include:

• Purchase Behavior Insights: Gather crucial data about why customers chose your products and what influenced their buying decision.
• Advanced Analytics Dashboard: Access detailed reports and analytics that help you identify trends and make informed business decisions.
• Multi-Language Support: Reach customers globally with surveys available in multiple languages.

Maximizing Survey Success

To get the most from these tools, consider these best practices:

• Keep Surveys Brief: Focus on essential questions to maintain high completion rates.
• Time Them Right: Deploy surveys at appropriate moments in the customer journey.
• Act on Feedback: Regularly review and implement changes based on customer responses.

Conclusion

The right survey tools can transform how you understand and serve your customers. These apps offer powerful features to collect, analyze, and act on customer feedback. By implementing these solutions, you can make more informed decisions and create better customer experiences. Choose the app that best aligns with your specific needs, or use both for comprehensive feedback collection across different touchpoints. Start gathering valuable customer insights today!

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